Seeking a highly organized and customer-focused Email and Call Handling Analyst to join our Accounts Receivable team. The role involves managing, sorting, and responding to all email and call communications related to vendor invoices, payment queries, and other accounts receivable matters. The ideal candidate should possess strong verbal and written communication skills in English, attention to details, and understanding of accounts receivable processes.

Roles and Responsibilities

1)  Work over remittances and cash application process. Follow up with distributors on incomplete / partial remittances, reconcile payments and billings files.

2) Work on billing and payments rejected items , input – output control 

3) Follow up on unpaid items, prepare collection file, report out the differences to sales and receivable teams

4) Good Experience in all related process of Receivables including Receivables system knowledge, Credit limit & Payment term, Billing, Cash Application, Collections, Subledgers & Reconciliations.

5) Worked in roles involving cross-functional teams and achieved corporate objectives & compliance requirements

6) Alteryx knowledge would be an added advantage 

7) Need to build and maintain relationship through phone, email, conference calls with Dealers / cross functional teams 

Requirements:

• Graduate in Accounting (or equivalent)
• 1- 3 years of experience in the Finance area
• Excellent written and verbal communication skills in English (mandatory).
• Proficiency in Excel Spreadsheets (Advanced level)
• Proven experience in email and call handling, and in accounts receivable role.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office and email management tools.